SHIPPING & RETURNS POLICY

Shipping

We aim to process and dispatch all orders as quickly as possible.

Processing Times

All orders are processed within 1–2 working days (Monday–Friday, excluding bank holidays).

UK Delivery

• Standard Delivery: 2–4 working days
• Express Delivery: 1–2 working days

International Delivery

• Europe: 3–7 working days
• Rest of World: 5–10 working days

Shipping costs are calculated at checkout based on your location and selected delivery option.

Please note that delivery times are estimates and may vary during peak periods.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.

Customs & Duties

For international orders, customs fees, import duties, and taxes may apply.

These charges are the responsibility of the customer and are not included in our shipping costs.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

• Items must be unused and in original condition
• Items must be returned with original packaging
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of use or damage
• Personalised or custom products
• Sale items (unless faulty)
• Exchanges

We currently do not offer direct exchanges.

If you require a different size or item, please return your original order and place a new one.

Return Process

To initiate a return, please contact us at:

enquiries@justbxng.com

Include:

• Your order number
• Reason for return
• Any relevant photos (if applicable)

Once approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
• Please allow 3–5 working days for the refund to appear

Shipping costs are non-refundable unless the item is faulty or incorrect.

Damaged or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.

Include photos and your order number so we can resolve the issue as quickly as possible.

Contact

For any questions regarding shipping or returns, please contact:

enquiries@justbxng.com